Cases
Ben de beste voor de klant
Ben heeft maar één missie: De beste klantenservice van Nederland in de telecombranche zijn. Want Ben gelooft niet in een zesjes- of zevencultuur. Alles draait om de klant, want zij verdienen het allerbeste.
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T-Mobile’s mission: to become top of class
T-Mobile’s mission: to become top of class The challenge T-Mobile is one of the largest telecom providers in the Netherlands. It challenges the market and pushes boundaries. It focuses on a multitude of customer needs,...
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Fietsvoordeelshop.nl & Engage
Fietsvoordeelshop.nl & Engage The challenge 2020: The Netherlands is in the midst of the Corona pandemic. Socialising, going on holiday or doing any sport at all may feel very far away. The Netherlands, a cycling...
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Greenwheels & Engage: cross-border partnership
Greenwheels & Engage:cross-border partnership The challenge Greenwheels has been active on the German market for some time, but with its increasing growth it has now decided to work with the Engage people and technology in...
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Blokker’s chatbot optimization
Blokker’s chatbot optimization In 2016, Blokker brought in Engage as a partner to create future-proof customer service. In order to achieve flexibility and improvement, structure was required in people, processes and systems. Blokker’s customer service...
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